商家收到您的订单最快隔日起运,一般澳洲境内以澳大利亚邮政包裹标准送达,中国境内以跨境物流空运15-20工作日到货。个别商家运货条款或有不同, 请参考个商家运货条款。

尽管我们保证100%正货,交货后有下列原因在收货后可以申请退货,退款或部分理赔。
1)有严重质量问题的商品,或已过期商品,可申请退货;(需提供图片)
2)物流送货中发生损毁的商品(收到包裹请即刻开箱检查,若商品破损,请在签收包裹前让快递员为您开具破损证明),我们会协助向物流公司求偿;
3)收到商品与订单描述不符的商品,如少发、错发等;(请在签收包裹前让快递员为您开具少货证明),可申请部分理赔。
4)换退货所产生的所有物流相关费用,原则由责任方承担。若因消费者个人原因需要退货,可以在商品未使用、拆开包装且不影响二次销售的情况下,于收货之日起7天内联系客服申请退货,物流相关费用由退货款项中扣除。

以上情况请您将所收到包裹的包裹箱、破损/少发/错发商品、物流单据、发货清单、破损/少货证明分别进行拍照,在收到包裹后的7个工作日内将包裹的情况通过邮箱发送给客服 service@sydneydirect.com.au,我们将及时配合与协助办理相关手续,并在7个工作日内为您安排相应退款。

Customer Orders will be delivered using Australian postal parcel standard shipping within Australia, for destinations in China it will take 15-20 working days with cross-border logistic service. Individual merchant shipping terms may vary, please refer to the merchant shipping terms.  Customers can apply for return, refund or partial claim after receiving the goods for the following reasons after delivery.

1) Goods with serious quality problems, or expired goods, can apply for return; (picture required)

2) Damaged goods in logistics delivery (please check the package immediately after receiving the package. If the goods are damaged, please ask the courier to issue a damage certificate for you before signing the package).

3) Receive the goods that do not match the description or quantity of the order; (please ask the courier to issue a certificate for you before signing the package), you can apply for partial claims.

4) All logistics related expenses incurred in returning the goods shall be borne by the responsible party in principle. If the goods need to be returned due to personal reasons, you can contact the customer service to request a return within 7 days from the date of receipt if the goods are not used, unpacked and do not affect the resales. The logistics related expenses are deducted from the return amount.

In the above situation, please take photos of the parcel box, damaged/in-short/missing goods, logistics documents, delivery list, of the parcel received,  within 7 working days after receiving the parcel. Send to customer service : service@sydneydirect.com.au via email. We will cooperate and assist you in the relevant procedures, and arrange a refund for you within 7 working days.